All Online articles
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NewsM&S resumes online orders seven weeks after cyberattack
M&S online clothing orders are back, seven weeks after cyberattackers struck
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Promotional FeaturesReconsidering responsibility for cybersecurity in retail
Cyber attacks on the UK’s biggest supermarkets are becoming more frequent, more disruptive and more costly. In the next article in our series on unlocking value in 2025, we explore why it’s time for retailers to rethink not just their cyber defences, but who in the business is responsible for them.
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Comment & OpinionTikTok needs to start acting like the food retailer it now is
TikTok claims it has ‘policies and processes’ and ‘strict measures’ to ensure the safety of food sold on TikTok Shop. But it’s evidently not enough
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NewsTikTok Shop allergen scandal proves ‘urgent need to future-proof’ food safety system
The Chartered Institute of Environmental Health is calling on government to update the UK’s food safety and integrity framework
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Comment & OpinionHave we reached a turning point in online profitability?
Retailers are under pressure to make online work harder, says Michaela Jay, insight manager at IGD
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NewsCircular online grocer Weekly.Shop launches crowdfund campaign
The online subscription grocer – which delivers groceries in reusable containers, and collects, cleans, and refills the empties to be used again – said the funds would be ‘instrumental in accelerating our growth ambitions’
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NewsCo-op systems now ‘stable’ after punishing cyberattack
Co-op is making ‘significant progress towards a full and complete recovery’
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NewsFood being sold on TikTok Shop without allergen warnings
The social media and e-commerce platform has been dubbed ‘the wild west of food labelling’
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NewsMorrisons poaches Asda online trading director
The move coincides with Matt McLellan also joining Morrisons from Asda in the newly created role of group data and media director
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NewsDeliveroo begins drone delivery trial in Dublin
Deliveroo’s trial is in collaboration with unmanned aerial vehicle operator Manna
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NewsMedia Bites 4 June: BAT, Amazon, HelloFresh, Remy Cointreau, Diageo and Oreos
A quiet morning in terms of major grocery news which may come as a relief to many in the industry given the drama of recent weeks
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Analysis & FeaturesChatGPT: the next major shift in online grocery shopping
AI is now offering product recommendations – and links to buy
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NewsChAI creates simpler, cheaper hedging tool for fmcgs
ChAI Protect offers food manufacturers and grocery brands price risk protection ‘at a time of unprecedented commodity pricing volatility’
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NewsOcado switches customers over to new app and website to ‘enhance the experience’
The online grocer is running two websites and apps concurrently, and is moving customers on to the new platform in stages
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Comment & OpinionWhat brands get wrong about social commerce
Social commerce is not a shiny new toy – it’s a serious growth channel with extensive opportunities for fmcg, says Emma Wills, group account director at Seen Connects
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NewsAsda Rewards: shoppers bemoan ‘all but dead’ loyalty scheme
‘Unlike our competitors, Asda doesn’t believe in two-tier pricing,’ the supermarket said
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Promotional FeaturesWhy it’s time brands and retailers rethink how they use AI
The food and drink sector might be abuzz at all the potential in AI right now, but many brands and retailers remain stuck on fragmented use cases, adding cost and complexity without the promised productivity gains. What needs to change?
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NewsWATCH: Ocado ditches ‘Just For You’ jingle in new advert
The online supermarket has launched a new brand platform called ‘Life Delivered’
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NewsDeliveroo COO French bids adieu after four years
The chief operating officer of Deliveroo is departing from the company after four years
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NewsGCA remit reviewed as Amazon problem poses Adjudicator’s ‘biggest ever test’
Amazon’s perceived code compliance score from suppliers slumped from 59% in 2023 to 47% in last year’s GCA survey